Refund policy

Returns and Refunds
This policy explains when we accept returns and how refunds work. Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Change of mind
We do not accept returns or offer refunds if you change your mind, ordered the wrong product, or decide the product is not for you. Please choose carefully and contact us at skene@inhalace.nz before ordering if you have any questions about whether a product is right for you.

Faulty, damaged, or incorrect items
If your item arrives damaged, is faulty, or is not what you ordered, you are covered by the Consumer Guarantees Act. Contact us at skene@inhalace.nz with your order number, a description of the issue, and photos if possible. Please inspect your order when it arrives and get in touch as soon as you notice a problem.

If the fault is minor, we will repair or replace the item, or refund you, at our option. If the fault is serious, you can choose between a replacement or a full refund. Where a return is required for a faulty or incorrect item, we will cover the reasonable cost of return shipping.

Hygiene and safety
Our products are personal inhalation devices. For health and hygiene reasons, we cannot accept returns of any product that has been opened or used, unless the product is faulty. This does not affect your Consumer Guarantees Act rights.

How to return an item
All returns must be approved by us before you send anything back. Email skene@inhalace.nz first, and we will confirm whether your return is accepted and give you instructions. Items sent to us without prior approval will not be  accepted.

Approved returns should be sent to: 733 Waiuku Otaua Road, Otaua, New Zealand.

Exept for faulty, damaged, or incorrect items, you are responsible for arranging and paying for return shipping. We recommend using a tracked service, as we cannot take responsibility for returns lost in transit.

Refunds
Once we receive and inspect your return, we will let you know whether your refund is approved. Approved refunds are made to your original payment method within 10 business days. Your bank or card provider may take additional time to process the payment. If more than 15 business days have passed since your refund was approved, contact us at skene@inhalace.nz.

Gift cards
Gift cards cannot be returned or redeemed for cash.

Business purchases
If you are purchasing for business purposes, you agree that the guarantees in the Consumer Guarantees Act 1993 do not apply to your purchase, to the extent permitted by law.

Questions
You can contact us about returns at any time at skene@inhalace.nz.